A Beautiful Process to Deal with Difficult People in Difficult Situations - (3443)

A.L.L.A

Remember A.L.L.A: appease, listen, lead and act when in difficult situations with upset people. This is a teaching that comes from m.m.m. It is very helpful.

This is especially useful when we are working on the "I" of anger, and we need to educate our free essence to deal with conflictive situations in a different way, rather than with the way of anger that causes situations to explode.

Appease

It is important to do something first of all to calm the situation down. Ask all concerned to be calm and  invite everyone to give calm talking and listening a chance to peacefully come to a solution. This could require being quieter, being calm, speakly softer and using kinder words. 

There are many ways to appease situations, and for each person and situation there are particular ways. Here we have to draw on our knowledge of the person or people involved. A method that calms down one person may not work to calm down another. If we have knowledge then we must use it.

Listen

Here we have to listen to what the issue really is. This is an art which requires listening beyond the complaints, accusations, fear and anger. 

Listening is best done with our consciousness and when we listen we can know what can be done to make the situation better so that all involved can come to a better or greater understanding of the situation.

Lead

Once we know the issue and see some solutions, we must then lead the way presenting this solution and invite all involved to come to a higher state of consciousness to look for the solution instead of fighting and going back and forth in a circle. 

For there to be a different outcome or for the situation to change in quality for the better someone has to lead. Usually someone leads in the negative causing the situation to blow up or just go unsolved and worsen in time.

If we see a solution, it is our duty to lead or direct others to see or consider it. If there is no solution then we must lead others to a better attitude towards the situation. That is a positive more understanding attitude, that looks to the consciousness for a solution, which will come in time.

Act

We must then follow through with what is understood and initiated, and act appropriately in alignment with that.

End (3443).